Victoria works for a Medical Insurance Company. She supervises the claims department and her brief is to improve efficiency there each unit must process a minimum number of claims per day. In order to achieve this goal, she installs a software system which monitors:

- The number of claims processed by each clerk.

- Number of keystrokes done by each clerk.

- Log information on when each clerk is on or off his/her post. The system

allows her to watch all the above information in real-time on her screen. She can also see all emails sent by each clerk regardless of whether the email is business-related or not.

Activity: Should she use this system and if so should each of the clerks be informed?

Do you think any limitations should be placed on companies employing such systems? Discuss.