WALMART

There are a number of factors contributing to Walmart's subpar performance in terms of providing effective service to its customers. Specifically, Walmart's customer service suffers due toshort staffing and poor working conditions, its emphasis on low prices, and its failure to provide adequate job satisfaction for its workforce.

In order to "deliver total customer satisfaction" Walmart needs to "make the customer feel special, which often requires skills such as relationship building through effective communication and problem solving". Problems can be solved quickly and efficiently thanks to Walmart's effective methods of communication. One example of an effective communication strategy used by Walmart is its customer service department. This department is available to help customers with any issues they may have. The department can be reached by phone, email, or in person.

-Discuss the Customer Relationship Management (CRM) program the company has in place.

-Make recommendations for a service recovery plan, which should include a minimum of 3 improvements to the Customer Relationship Management (CRM) program.

-Cite references.