Welcome! Please read this page very carefully. Instructions You need to understand how to send your assignments (deliverables) to your instructor. The tabs (bottom of each sheet) in this document contain all of the deliverables expected of you. If you need help along the way, look for these special cells that have a red indicator in the corner. It looks like the "Read me" box to the right: Simply slide your cursor over the red-cornered cell and you will get more information. The format for all of the deliverables is the same: The 'assignment objective' is in black font. The next segment is in green font. These are your instructions for that assignment. The blue font is the data (where applicable) for completing each the assignment. Software We are using Excel software for the projects. You may use other software to complete your projects, but please 'report' your answers in the Excel format described below. You may complete your assignments with any version of Excel software. All assignments can easily be completed with a basic copy of Excel. There is also an Add-In feature which is available for Excel that can be helpful, although it is not required. The Add-In feature comes free with each Excel package, although it may not be currently loaded into your copy. Following are the simple instruction for loading the Excel Add-ins for both Excel 2003 and Excel 2007. (Slide your cursor over the red-cornered cells to read) Excel 2003 Excel Novice - Please read Excel 2007 Read me How to submit an Assignment In response to customers like you, we have added a peach-colored box for each deliverable. We have done this to make it clear (and consistent) the areas of the project that will be reviewed to your instructor. AboveWay Sandwich, Inc. Customer Satisfaction Improvement Deliverable: X-bar, R Chart Student last name: Johnson What is the control chart telling you? There is a point out of control at subgroup #15. I would try to figure out why that happened. We would also recalculate the control limits because there is evidence the process has changed. What is the average of subgroup 1? What is the average of subgroup 2? What is the average of subgroup 3? What is the average of subgroup 4? What is the average of subgroup 5? What is the average of subgroup 6? What is the average of subgroup 7? What is the average of subgroup 8? 22 34 23 22 25 23 29 27 Read this! To send each assignment to your instructor: Click-and-hold the LEFT mouse button at the TOP-LEFT corner of the peach-colored box, then while holding down on that button, drag to the LOWER-RIGHT corner of the box. This will highlight the entire peach-colored box. Release the mouse button. Do a CTRL-C. This will copy what has been highlighted. Go to your Villanova website and follow this sequence: 1. COURSE MENU 2. CLASS ROSTER 3. Click on your instructor's email envelope icon 4. Type "Check My Work - Specific assignment" in the SUBJECT box. 5. Click once inside of the message box 6. Do a CTRL-V. This will paste your deliverable into this box. Don't be concerned if after you paste it, the appearance of the text is out of alignment. It will straighten out after you hit SEND. 7. SEND Check your SENT ITEMS folder afterward to see how it straightened out. Your assignments must be submitted for grading by the TWO submission deadlines shown in the Message Board posting from the first day of class and also in the agenda for the Virtual Classes. ALL PROJECT ASSIGNMENTS MUST BE SUCCESSFULLY COMPLETED PRIOR TO THE END OF THE COURSE! Read this! AboveWay Sandwich - Project You are a Master Black Belt working with AboveWay Sandwich, Inc. to improve the franchises' customer satisfaction. The process is simple. Select Bread Assemble Wrap and Pay Your assignment is to improve customer satisfaction by working with various Green Belts and Black Belts. To successfully pass the course, you must complete all of the deliverables (tabs below) to the satisfaction of your instructor. How you can use Excel This spreadsheet tab provides illustrations of adding the DATA ANALYSIS capability to your Excel software. If you see Data Analysis already listed under the Tools tab, you are set. If you do not see Data Analysis follow the instructions in the Green tab. Excel 2003 instructions Excel 2003 or earlier versions of Excel example This spreadsheet tab provides illustrations of adding the DATA ANALYSIS capability to your 2007 Excel software. If you see Data Analysis already listed under the DATA tab, you are set. If you do not see Data Analysis follow the instructions in the Green tab. Excel 2007 instructions Excel 2007 example Objective: Your first action as the new Master Black Belt is to collect data on the quality costs associated with the current system. Accounting provides you with the following results for the past year. Instructions for you: You think it would be useful to get an idea of the Cost of Quality for the organization. Your mission is to put the items into the appropriate CATEGORIES and then make a recommendation. Data: Raw Materials (ingredients for sandwiches). Scrapped Meat and Vegetables (damaged during food preparation). Incoming Inspection (of ingredients). Improvement projects targeted at decreasing preparation time. Obsolete / expired food. Employee certifications for safe food handling. Corporate audits to verify store compliance with policies. Procedures for employee handwashing. Electricity. Fines from Government Health Inspectors. Leases for food prepartion equipment. Scrapped bread due to in process order mistakes. Cost to pre-package meats in individual serving portions. Free meals given to customers with complaints. Supervisor sign-off/approval for credit card sales. Business Bureau membership. Training for incoming inspection. Loss of business due to customer dissatisfaction. TOTAL $53,200.00 $2,416.00 $3,700.00 $420.00 $864.00 $2,097.00 $3,789.00 $1,574.00 $1,196.00 $2,000.00 $24,020.00 $485.00 $297.00 $1,457.00 $348.00 $500.00 $368.00 $6,603.00 $105,334.00 AboveWay Sandwich, Inc. Customer Satisfaction Improvement Deliverable: Student last name: Cost of Quality Your last name here The categories are: Cost of doing business, Internal Failures, External Failures, Appraisal, and Prevention. For each of the following, please choose the appropriate COQ category. Type in your responses. If you are 100% correct when you choose each catagory, your analysis will match your instructor's analysis of the same data. Raw Materials (ingredients for sandwiches). Scrapped Meat and Vegetables (damaged during food preparation). Incoming Inspection (of ingredients). Improvement projects targeted at decreasing preparation time. Obsolete / expired food. Employee certifications for safe food handling. Corporate audits to verify store compliance with policies. Procedures for employee handwashing. Electricity. Fines from Government Health Inspectors. Leases for food prepartion equipment. Scrapped bread due to in process order mistakes. Cost to pre-package meats in individual serving portions. Free meals given to customers with complaints. Supervisor sign-off/approval for credit card sales. Business Bureau membership. Training for incoming inspection. Loss of business due to customer dissatisfaction. Type here Type here Type here Type here Type here Type here Type here Type here Type here Type here Type here Type here Type here Type here Type here Type here Type here Type here A pareto chart of quality costs (do not include chart) shows the shop should address which quality cost category first? Type here How to submit an Assignment: To send each assignment to your instructor: Click-and-hold the LEFT mouse button at the TOP-LEFT corner of the peach-colored box, then while holding down on that button, drag to the LOWER-RIGHT corner of the box. This will highlight the entire peach-colored box. Release the mouse button. Do a CTRL-C. This will copy what has been highlighted. Go to your Villanova website and follow this sequence: 1. COURSE MENU 2. CLASS ROSTER 3. Click on your instructor's email envelope icon 4. Type "Check My Work - COQ" in the SUBJECT box. 5. Click once inside of the message box 6. Do a CTRL-V. This will paste your deliverable into this box. Don't be concerned if after you paste it, the appearance of the text is out of alignment. It will straighten out after you hit SEND. 7. SEND Check your SENT ITEMS folder afterward to see how it straightened out. Objective: To provide a Black Belt with sound advice on how to address problems identified by an FMEA. Instructions for you: You are given this FMEA for baking bread by a Black Belt who has been working with your store. Your assignment is to use the results of this FMEA to advise your Black Belt on which failure mode to focus on first and why, based on FMEA philosophy. Data: POTENTIAL POTENTIAL SEVERITY EFFECTS OF FAILURE MODES OF EFFECT FAILURE POTENTIAL CAUSES OF FAILURE Didn't know that different types of bread required different baking temperatures - lack of training. Bread Wrong oven overcooked temperature set. and must be scrapped. 4 PROBABILITY OF OCCURRENCE CURRENT PROCESS CONTROLS PROBABILITY OF DETECTION / EASE OF CORRECTION RPN 48 2 Instructions on package. Didn't read label on dough package. 6 Label on dough package is wrong. 1 24 Temperature dial on oven is defective. 3 72 6 144 Didn't know how long the bread needs to bake - lack of training. Bread not put into ovens on time. Bread is not done when customers arrive. 6 Got busy and forgot. Person normally responsible is out of work that day. Put bread in oven without setting the timer. Bread is forgotten in an oven left on overnight. Fire 10 1 6 60 Checklist for store opening procedures. 360 10 2 120 1 60 Got busy and forgot to shut oven off after the timer went off. 6 Person normally responsible is out of work that day. 2 Checklist for store closing procedures. 6 360 120 AboveWay Sandwich, Inc. Customer Satisfaction Improvement Deliverable: Failure Modes and Effects Analysis (FMEA) Student last name: Your last name here Based on FMEA philosophy, which failure mode (be specific) should your Black Belt focus on first and why? Type your recommendation here. (Use at most 25 words.) How to submit an Assignment: To send each assignment to your instructor: Click-and-hold the LEFT mouse button at the TOP-LEFT corner of the peach-colored box, then while holding down on that button, drag to the LOWER-RIGHT corner of the box. This will highlight the entire peach-colored box. Release the mouse button. Do a CTRL-C. This will copy what has been highlighted. Go to your Villanova website and follow this sequence: 1. COURSE MENU 2. CLASS ROSTER 3. Click on your instructor's email envelope icon 4. Type "Check My Work - FMEA" in the SUBJECT box. 5. Click once inside of the message box 6. Do a CTRL-V. This will paste your deliverable into this box. Don't be concerned if after you paste it, the appearance of the text is out of alignment. It will straighten out after you hit SEND. 7. SEND Check your SENT ITEMS folder afterward to see how it straightened out. We're getting there... The team has made some major strides as can be seen below, but improvement was still needed, so the team created a Value Stream Map. You do not need to do anything with this spaghetti diagrams below - they are there simply for your entertainment! But, you have to admit, the one on the right is a whole lot more streamlined! (Smile!) Original spaghetti diagram Spaghetti diagram after realignment Step 1 Step 2 Step 3 Objective: The team decided to create a Value Stream Map to better understand the material and information flow of the process. The team observed the process for one hour and documented their findings on the VSM shown below. The wait time between process steps varied with the number of customers in line, which ranged from 1 to 5 throughout the one-hour observation period. The team wants to better understand the elements of their process and identify any opportunities to reduce the lead time. To help create the future state map, the team will also need to calculate the takt time. Instructions for you: We want to make sure you can analyze a value stream map (VSM). Please refer to the VSM provided below and answer the following questions. 1. 2. 3. 4. What is the total lead time (min and max values)? What is the total processing time? What is the Process Cycle Efficiency (PCE)? What is the takt time (sec) based on the information provided? Data: Help! Help! Help! Help! AboveWay Sandwich, Inc. Customer Satisfaction Improvement Deliverable: Value Stream Map Student last name: Your last name here 1a) What is the total lead time (min value)? Type here Check 1b) What is the total lead time (max value)? Type here Check 2) What is the total processing time? Type here Check 3) What is the Process Cycle Efficiency (PCE) for the maximum lead time? Type here Check 4) What is the takt time (T/T)? Type here Check 5) Which process step should your Black Belt focus on first to improve the process and why? HINT: There are 2 very good reasons for the correct first step based on VSM philosophy and the calculations made in this study use them both in your answer! Type your recommendation here. (Use at most 50 words.) How to submit an Assignment: To send each assignment to your instructor: Click-and-hold the LEFT mouse button at the TOP-LEFT corner of the peach-colored box, then while holding down on that button, drag to the LOWER-RIGHT corner of the box. This will highlight the entire peach-colored box. Release the mouse button. Do a CTRL-C. This will copy what has been highlighted. Go to your Villanova website and follow this sequence: 1. COURSE MENU 2. CLASS ROSTER 3. Click on your instructor's email envelope icon 4. Type "Check My Work - VSM" in the SUBJECT box. 5. Click once inside of the message box 6. Do a CTRL-V. This will paste your deliverable into this box. Don't be concerned if after you paste it, the appearance of the text is out of alignment. It will straighten out after you hit SEND. 7. SEND Check your SENT ITEMS folder afterward to see how it straightened out. Objective: Your Black Belts developed the following data and created this control chart for sandwich preparation times. They say that the process is stable and shows that the average prep time is 1.7512 minutes and that individual prep times will not exceed 1.9205 minutes. They also say that it's very good because it shows very little variation. Instructions for you: Part I Do you agree with their interpretation? (see chart below) HINT: Use the Rules for Stability discussed in Virtual Class #4 as the basis for your decision. Data: I-M C R hart o C f urre S nt and ich P pT e w re im s U CL= 1.9205 I ndividual Value 1 .9 1 .8 _ X 1.7512 = 1 .7 1 .6 LCL= 1.5818 1 3 5 7 9 1 1 Observation 1 3 1 5 1 7 1 9 1 U CL= 0.2080 Moving Range 0 0 .2 0 5 .1 0 0 .1 __ M = R 0.0637 0 5 .0 LCL= 0 0 0 .0 1 3 5 7 9 1 1 Observation 1 3 1 5 1 7 1 9 Current Sandwich Prep Times (in minutes) 1.6434 1.8623 1.7611 1.7049 1.7888 1.7469 1.8223 1.7793 1.7122 1.7562 1.6798 1.7013 1.7750 1.7400 1.8122 1.7778 1.7233 1.7410 1.7143 1.7807 Part II You and your team work to eliminate all known assignable causes from this process. You think you have accomplished this and collect the following data on the new process. Calculate the control chart center line and control limit values for an I-MR chart and use the Guidelines posted on the Discussion Board (and discussed in Virtual Class 4) to determine if this process is now stable. Revised Process Prep Times (in minutes) 1.459 1.510 1.408 1.483 1.470 1.427 1.431 1.425 1.473 1.465 1.360 1.494 1.512 1.479 1.427 1.457 1.408 1.417 1.520 1.442 AboveWay Sandwich, Inc. Customer Satisfaction Improvement Deliverable: Control Chart Student last name: Your last name here Type "YES" or "NO" here Do you agree with their interpretation that the original process is stable? I CHART: Type here If "NO", please identify BY NAME which of the Tests for Stability EACH chart fails (see Discussion Board post). MR CHART: Type here Revised Process Prep Data INDIVIDUALS CHART: What did you get for a center line? Type here (use 4 decimal places) What did you get for an upper control limit? Type here (use 4 decimal places) What did you get for a lower control limit? Type here (use 4 decimal places) Revised Process Prep Data MOVING RANGE CHART: What did you get for a center line? Type here (use 4 decimal places) What did you get for an upper control limit? Type here (use 4 decimal places) What did you get for a lower control limit? Type here (use 4 decimal places) Is the revised process stable? Type "YES" or "NO" here I CHART: Type here If "NO", please identify BY NAME which Test (or Tests) for Stability EACH chart fails. MR CHART: Type here How to submit an Assignment: To send each assignment to your instructor: Click-and-hold the LEFT mouse button at the TOP-LEFT corner of the peach-colored box, then while holding down on that button, drag to the LOWER-RIGHT corner of the box. This will highlight the entire peach-colored box. Release the mouse button. Do a CTRL-C. This will copy what has been highlighted. Go to your Villanova website and follow this sequence: 1. COURSE MENU 2. CLASS ROSTER 3. Click on your instructor's email envelope icon 4. Type "Check My Work - Control Chart" in the SUBJECT box. 5. Click once inside of the message box 6. Do a CTRL-V. This will paste your deliverable into this box. Don't be concerned if after you paste it, the appearance of the text is out of alignment. It will straighten out after you hit SEND. 7. SEND Check your SENT ITEMS folder afterward to see how it straightened out. Objective: A team member has been saying since day one that there is a relationship between wait time and customer satisfaction ratings (1 being the worst and 10 being the best). Should the team have listened? Perform correlation and regression analysis to see if she is correct. Instructions for you: PART 1 - Do you suspect the variables may be related? Determine the correlation coefficient as well as perform a regression analysis on the data provided to answer the questions below. PARTS 2 & 3 - The team suspects that the time of day may have an effect on the results, so the team decides to perform another analysis by analyzing the same results sorting by the time of day (lunch or dinner). Perform the same analysis as PART 1, however be sure to use only the data for the respective time of day. Perform one analysis with the 30 data points for Lunch and another analysis for the 30 data points for Dinner and answer the questions below. Data: Time of Day Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Dinner Dinner Dinner Dinner Dinner Dinner Dinner Dinner Dinner Dinner Dinner Dinner Dinner Dinner Dinner Dinner Dinner Dinner Dinner Dinner Dinner Dinner Dinner Dinner Dinner Dinner Dinner Dinner Dinner Dinner Wait Time (minutes) 9.26 21.20 26.09 11.41 15.22 28.48 27.22 8.06 8.45 17.54 4.56 20.05 7.81 22.86 13.92 17.56 11.44 11.19 13.71 12.17 15.47 17.35 13.09 13.21 6.73 5.11 24.82 9.20 12.47 22.93 18.84 17.12 5.18 21.77 3.25 16.44 22.65 19.34 19.41 12.48 13.55 16.02 26.22 11.13 29.91 8.34 26.14 5.44 6.77 18.94 19.31 2.62 19.75 14.68 19.36 26.08 6.90 26.28 25.46 28.41 Customer Satisfaction (1-10) 7 2 1 6 4 1 1 7 9 2 9 2 8 2 6 3 6 5 5 6 5 4 7 6 5 9 2 7 5 2 5 3 5 3 4 5 6 1 4 2 3 6 5 2 6 5 5 3 4 4 3 6 4 4 3 4 7 6 3 3 Correlation Coefficient - Excel 2003 Correlation Coefficient - Excel 2007 Regression Analysis - Excel 2003 Regression Analysis - Excel 2007 YOU DO NOT NEED TO SUBMIT THE SCATTER DIAGRAM AboveWay Sandwich, Inc. Customer Satisfaction Improvement Deliverable: Regression Analysis Student last name: Your last name here We are trying to assess how much "Wait Time" impacts "Customer Satisfaction," so your dependent variable (Y) is Customer Satisfaction. Scroll down the worksheet for instructions on how to submit the assignment. PART 1: Using Lunch & Dinner Data What is the correlation coefficient? What is the regression equation? What percentage of variation is explained by the model? HINT: There are 2 related values that can be used to answer this question. Show them BOTH and explain which value you would recommend using and why. Based on an ANOVA of the regression equation, is the regression equation statistically significant at 5% alpha risk? Why do you you say that it is either statistically significant or not? HINT: Use the results of your ANOVA as the basis for your answer. What is the null hypothesis for ANOVA for a regression equation? Type here (use 3 decimal places) Type here (use 3 decimal places) Type your answer here. (Use at most 25 words.) Type "YES" or "NO" here Type your answer here. (Use at most 25 words.) Type your answer here. (Use at most 15 words.) PART 2: Using Only Lunch Data What is the correlation coefficient for Lunch? What is the regression equation for Lunch? What percentage of variation is explained by the Lunch model? HINT: There are 2 related values that can be used to answer this question. Show them BOTH and explain which value you would recommend using and why. Based on an ANOVA of the regression equation, is the regression equation statistically significant at 5% alpha risk? Type here (use 3 decimal places) Type here (use 3 decimal places) Type your answer here. (Use at most 25 words.) Type "YES" or "NO" here Why do you you say that it is either statistically significant or not? HINT: Use the results of your ANOVA as the basis for your answer. Type your answer here. (Use at most 25 words.) Given the results of this study, what should your Black Belt do next to improve customer satisfaction at lunch? Type your answer here. (Use at most 25 words.) PART 3: Using Only Dinner Data What is the correlation coefficient for Dinner? What is the regression equation for Dinner? Type here (use 3 decimal places) Type here (use 3 decimal places) What percentage of variation is explained by the Dinner model? HINT: There are 2 related values that can be used to answer this question. Show them BOTH and explain which value you would recommend using and why. Based on an ANOVA of the regression equation, is the regression equation statistically significant at 5% alpha risk? Type your answer here. (Use at most 25 words.) Type "YES" or "NO" here Why do you you say that it is either statistically significant or not? HINT: Use the results of your ANOVA as the basis for your answer. Type your answer here. (Use at most 25 words.) Given the results of this study, what should your Black Belt do next to improve customer satisfaction at dinner? Type your answer here. (Use at most 25 words.) To send each assignment to your instructor: Click-and-hold the LEFT mouse button at the TOP-LEFT corner of the peach-colored box, then while holding down on that button, drag to the LOWER-RIGHT corner of the box. This will highlight the entire peach-colored box. Release the mouse button. Do a CTRL-C. This will copy what has been highlighted. Go to your Villanova website and follow this sequence: 1. COURSE MENU 2. CLASS ROSTER 3. Click on your instructor's email envelope icon 4. Type "Check My Work - REGRESSION" in the SUBJECT box. 5. Click once inside of the message box 6. Do a CTRL-V. This will paste your deliverable into this box. Don't be concerned if after you paste it, the appearance of the text is out of alignment. It will straighten out after you hit SEND. 7. SEND Check your SENT ITEMS folder afterward to see how it straightened out. Objective: Determine process capability Instructions for you: The company's goal is that every sandwich can be completed in less than 1.5 minutes. Based on the data from the revised process control chart study, evaluate our shop's ability to meet this goal using the following metrics. Cp Cpk Pp Ppk z score Sigma Level % of sandwiches made within the 1.5 minute goal PPM beyond the 1.5 minute goal Data: See the revised process data from the control chart tab. AboveWay Sandwich, Inc. Customer Satisfaction Improvement Deliverable: Process Capability Student last name: Your last name here What did you get for Cp? Type here What did you get for Cpk? Type here (use 2 decimal places) What, specifically, does this particular Cpk tell you about the process? Type here (use at most 25 words) What did you get for Pp? Type here What did you get for Ppk? Type here (use 2 decimal places) What did you get for Z-score? Type here (use 2 decimal places) What does this Z-score mean? HINT: Use the z score you calculated in a sentence that explains what it tells you about this process. Type here (use at most 25 words) Using the z score calculated above and a z table, estimate the % of sandwiches that will be made within the 1.5 minute goal. PPM (aka DPMO) beyond the 1.5 minute goal Type here (use 2 decimal places) Type here How to submit an Assignment: To send each assignment to your instructor: Click-and-hold the LEFT mouse button at the TOP-LEFT corner of the peach-colored box, then while holding down on that button, drag to the LOWER-RIGHT corner of the box. This will highlight the entire peach-colored box. Release the mouse button. Do a CTRL-C. This will copy what has been highlighted. Go to your Villanova website and follow this sequence: 1. COURSE MENU 2. CLASS ROSTER 3. Click on your instructor's email envelope icon 4. Type "Check My Work - CAPABILITY" in the SUBJECT box. 5. Click once inside of the message box 6. Do a CTRL-V. This will paste your deliverable into this box. Don't be concerned if after you paste it, the appearance of the text is out of alignment. It will straighten out after you hit SEND. 7. SEND Check your SENT ITEMS folder afterward to see how it straightened out. Objective: An enthusiastic Black Belt comes to you and states that next Friday morning at 10:15 AM the Project Champion is going to collect 20 temperature measurements inside one of the new Suntouch conveyor ovens at Store 243 to see if these ovens perform the same as the older model currently in use at other stores. She says, "We will be running Minitab to crunch the numbers." You say to her, "Before you do this, I have some questions to ask you about your strategy for this study." She tells you that she only has a few minutes before a meeting with the Champion to discuss the data collection, so you need to make your questions count! Instructions for you: (1) List 10 questions that you think are the most important questions to ask to ensure that your Black Belt has a good stragegy in place for this study and has addressed all important issues. Provide a brief (less than 15 word) rationale for each question. NOTE: Follow-up questions for clarification do NOT count as separate questions. (2) Identify 5 tools that could be used to help answer the question posed by your Black Belt in this study. Justify your choice of each tool in 15 words or less. AboveWay Sandwich, Inc. Customer Satisfaction Improvement Deliverable: Questions Student last name: Your last name here An enthusiastic Black Belt comes to you and states that next Friday morning at 10:15 AM the Project Champion is going to collect 20 temperature measurements inside one of the new Suntouch conveyor ovens at Store 243 to see if these ovens perform the same as the older model currently in use at other stores. She says, "We will be running Minitab to crunch the numbers." You say to her, "Before you do this, I have some questions to ask you about your strategy for this study." She tells you that she only has a few minutes before a meeting with the Champion to discuss the data collection, so you need to make your questions count! Question 1 Type the question here. Eplain your rationale for this question in 15 words or less. Question 2 Type the question here. Eplain your rationale for this question in 15 words or less. Question 3 Type the question here. Eplain your rationale for this question in 15 words or less. Question 4 Type the question here. Eplain your rationale for this question in 15 words or less. Question 5 Type the question here. Eplain your rationale for this question in 15 words or less. Question 6 Type the question here. Eplain your rationale for this question in 15 words or less. Question 7 Type the question here. Eplain your rationale for this question in 15 words or less. Question 8 Type the question here. Eplain your rationale for this question in 15 words or less. Question 9 Type the question here. Eplain your rationale for this question in 15 words or less. Question 10 Type the question here. Eplain your rationale for this question in 15 words or less. List five tools your Black Belt might use to answer her question in this study and give a brief (10 words or less) explanation of why each tool would be useful in this particular study. HINT: Each tool listed must be appropriate for THIS particular study. Do NOT go beyond the scope of the question being investigated by your Black Belt! Type here and why? Type here and why? Type here and why? Type here and why? Type here and why? Type here (use at most 15 words) Type here (use at most 15 words) Type here (use at most 15 words) Type here (use at most 15 words) Type here (use at most 15 words) Upon completion of this deliverable, assuming you have successfully completed (according to your instructor) all of the other deliverables, YOU ARE DONE WITH THE PROJECT. CONGRATULATIONS !!!!! How to submit an Assignment: To send each assignment to your instructor: Click-and-hold the LEFT mouse button at the TOP-LEFT corner of the peach-colored box, then while holding down on that button, drag to the LOWER-RIGHT corner of the box. This will highlight the entire peach-colored box. Release the mouse button. Do a CTRL-C. This will copy what has been highlighted. Go to your Villanova website and follow this sequence: 1. COURSE MENU 2. CLASS ROSTER 3. Click on your instructor's email envelope icon 4. Type "Check My Work - QUESTIONS" in the SUBJECT box. 5. Click once inside of the message box 6. Do a CTRL-V. This will paste your deliverable into this box. Don't be concerned if after you paste it, the appearance of the text is out of alignment. It will straighten out after you hit SEND. 7. SEND Check your SENT ITEMS folder afterward to see how it straightened out