Question
Were the three elements of customer service evident in your customer service and support experience? Did the customer service or support experience increase the likelihood
Were the three elements of customer service evident in your customer service and support experience? Did the customer service or support experience increase the likelihood of your repeat business with this company? Upon reflection, what customer service process changes would you recommend to align this companys process with high quality customer service principles as defined in the course text?
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Operations Management Processes and Supply Chains
Authors: Lee J. Krajewski, Manoj K. Malhotra, Larry P. Ritzman
11th edition
978-0133872460, 133872467, 133872130, 978-0133872682, 133872688, 978-0133872132
