We've all had parents, teachers, coaches and bosses that made us feel great or bad about ourselves. Read the book Manager's Guide to Motivating Employees 2E, Bruce, McGraw-Hill, 2011 or find other appropriate open-source materials and isolate a key insight that no one else in the class has cited. Parlay your insight by providing a scenario from a personal experience or an experience you witnessed. Tell us how you could've improved the outcomes or bring about needed changes.