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What are the key customer requirements for the solution, what are the must have needs and what are the 'nice to haves'?A thorough understanding of

What are the key customer requirements for the solution, what are the "must have" needs and what are the 'nice to haves'?A thorough understanding of the true costs to the customer was described as well as justification for figures submitted. If financial loss can not be identified, a clear explanation as to other types of losses is provided.

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