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What becomes part of the product in the context of inseparability in the service industry? Physical evidence Customer - contact employees Customer expectations Tangible characteristics
What becomes part of the product in the context of inseparability in the service industry?
Physical evidence
Customercontact employees
Customer expectations
Tangible characteristics
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Introduction to Operations and Supply Chain Management
Authors: Cecil B. Bozarth, Robert B. Handfield
3rd edition
132747324, 978-0132747325
