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What can be said about Kano Model? I. Lack of Attractive characteristics results in customer dissatisfaction. II . Increasing the performance of Must Have characteristics
What can be said about Kano Model?
I. Lack of Attractive characteristics results in customer dissatisfaction.
II Increasing the performance of Must Have characteristics results in higher customer satisfaction.
III. Improving Satisfiers may lead to customer satisfaction.
Group of answer choices
I. II and III.
I. only
III. only
II and III. only
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