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What cannot be measured cannot be improved. Hence, management must use the a suitable tool in each case to measure and improve quality. A quality

What cannot be measured cannot be improved. Hence, management must use the a suitable tool in each case to measure and improve quality. A quality improvement technique that involves the sharing of thoughts and ideas in a way that encourages unrestrained collective thinking is:
Pareto analysis
benchmarking
brainstorming
a control chart
a check sheet
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