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What did John P. Kotter find in his study of the daily activities of general managers? They spent most of their time in formal planning.

What did John P. Kotter find in his study of the daily activities of general managers?

They spent most of their time in formal planning.

They focused on making "big" decisions during conversations.

They rarely communicated with managers several levels below them.

They spent 70 to 90 percent of their time in brief, fragmented conversations

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