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What is customer satisfaction, loyalty, empowerment and how does price affect loyalty. Explains why some cutomers are loyal to some product or service offerings and
What is customer satisfaction, loyalty, empowerment and how does price affect loyalty. Explains why some cutomers are loyal to some product or service offerings and not to others. How does the relationship with these products (the ones to which they are are loyal) change over time? Have you ever been dissatisfied with a product or service to which you are loyal? How did you resolve the dissatisfaction?'
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