. What is FedEX's \"common language\" of quality? Is it important for a company to establish a \"common language\" of quality? If so, why? (It) marks) . There are several different perspectives of quality, including the operations perspective, the strategic perspective, the marketing perspective, the nancial perspective, the HR perspective, and the systems perspective. Which of these perspectives are being emphasized by FedEx? Why? (10 marks) Is FedEx's level of emphasis on quality appropriate? Why or why not