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What is the average defection rate for grocery store shoppers in a local area of a large city if they spend $50 per visit, shop

What is the average defection rate for grocery store shoppers in a local area of a large city if they spend $50 per visit, shop 52 weeks per year, the grocery store has a 16% gross margin, and the value of a loyal customer is estimated at $2,000 per year?

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