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What is the name of the measurment instrument developed to measure the quality of service activities using reliability, assurance, tangibles, empathy, & responsiveness questions to
What is the name of the measurment instrument developed to measure the quality of service activities using reliability, assurance, tangibles, empathy, & responsiveness questions to assess quality of service organizations?
SERVMEAS | ||
SERVQUAL | ||
QUALSERV | ||
SERVGUAR |
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