1. What is the primary goal of operations managers at firms like Whirlpool, DreamWorks, Disney, and Hard Rock Cafe?

Select one:

a. Maximizing profits

b. Minimizing customer satisfaction

c. Reducing product complexity

d. Ensuring timely delivery and customization of products

e. Ignoring customer demands

1. Who is known as the father of scientific management?

Select one:

a. Alfred Sloan

b. Henry Ford

c. Eli Whitney

d. Adam Smith

e. Frederick Winslow Taylor

1. Which of the following is NOT a key principle of operations management developed during the early 20th century?

Select one:

a. Flexibility

b. Efficiency

c. Specialization

d. Standardization

e. Time-motion studies

1. What is a significant challenge in managing operations in a rapidly changing technological landscape?

Select one:

a. Minimizing environmental impact

b. Ensuring cybersecurity

c. Maintaining traditional production methods

d. Adapting to new regulations

e. Limited access to information

ChatGPT

1. Bisakah layanan pelanggan dianggap sebagai bagian dari operasi untuk barang?

Select one:

a. Tidak

b. Hanya untuk produk tertentu

c. Bergantung pada industri

d. Kadang-kadang

e. Ya

1. What major contribution did W. Edwards Deming make to operations management?

Select one:

a. Establishment of statistical process control techniques

b. Introduction of Theory of Constraints (TOC)

c. Introduction of Total Quality Management (TQM)

d. Development of Six Sigma methodology

e. Implementation of Lean Manufacturing principles

1. Apa yang menjadi perhatian utama dalam manajemen operasi untuk jasa?

Select one:

a. Efisiensi produksi

b. Pemantauan kualitas produk

c. Pengelolaan rantai pasok

d. Pengalaman pelanggan

e. Pengendalian biaya overhead

1. Which characteristic makes service tasks difficult to mechanize?

Select one:

a. Labour intensity

b. Individual processing

c. Simplistic nature

d. Easy evaluation for quality

e. Repetitive nature

1. Apa yang dimaksud dengan "Efisiensi" dalam konteks manajemen operasi?

Select one:

a. Kemampuan perusahaan untuk menciptakan produk berkualitas tinggi

b. Memaksimalkan kepuasan pelanggan

c. Menghasilkan produk dengan biaya serendah mungkin

d. Menjadikan proses produksi yang cepat

e. Memperluas pangsa pasar perusahaan

1. Why is the job of an operations manager at firms like Whirlpool, DreamWorks, Disney, and Hard Rock Cafe considered demanding?

Select one:

a. Due to the challenge of delivering products as ordered, when wanted, and where wanted

b. Because customers are not a priority

c. Due to limited product variety

d. Because operations managers have minimal responsibilities

e. Because operations managers have little impact on the business

1. Apa yang dimaksud dengan konsep "Lean Manufacturing"?

Select one:

a. Mempercepat waktu siklus produksi

b. Memproduksi dengan biaya serendah mungkin

c. Meningkatkan fleksibilitas produksi

d. Mengurangi pemborosan dalam proses produksi

e. Mengedepankan kecepatan

1. Which of the following is NOT a characteristic of modern operations management?

Select one:

a. Globalization of operations

b. Emphasis on sustainability

c. Neglect of customer needs

d. Integration of information technology

e. Continuous improvement mindset

1. Bisakah konsep value chain diterapkan dalam operasi untuk jasa?

Select one:

a. Bergantung pada ukuran bisnis

b. Tidak

c. Tidak selalu

d. Hanya dalam industri tertentu

e. Ya

1. How does Hard Rock Cafe manage its supply chain?

Select one:

a. By ignoring market demand fluctuations

b. By not considering inventory management costs

c. By adjusting inventory levels based on market conditions

d. By setting static inventory levels

e. By choosing a single supplier for all needs

1. What concept did Eli Whitney introduce to manufacturing?

Select one:

a. Supply chain management

b. Total Quality Management (TQM)

c. Quality control

d. Division of labour

e. Just In Time production

1. Manakah dari berikut yang merupakan cara untuk meningkatkan produktivitas?

Select one:

a. Memperlambat laju produksi.

b. Mengabaikan umpan balik pelanggan.

c. Memperkenalkan teknologi baru.

d. Menurunkan standar kualitas produk.

e. Mengurangi jumlah pelatihan untuk karyawan.

1. What is considered as one of the earliest applications of operations management?

Select one:

a. Automobile manufacturing

b. Banking

c. Construction

d. Agriculture

e. Mass production of textile

1. What is one of the primary challenges in managing operations during times of high demand and variability?

Select one:

a. Inventory optimization

b. Capacity planning

c. Demand forecasting

d. Quality control

e. Supply chain integration

1. Who is credited with the development of the assembly line production system?

Select one:

a. Henry Ford

b. Thomas Edison

c. John D. Rockefeller

d. Nikola Tesla

e. Andrew Carnegie

1. Apa yang dapat dilakukan perusahaan untuk meningkatkan produktivitas tenaga kerja?

Select one:

a. Mengurangi jumlah jam kerja.

b. Memberikan kenaikan gaji secara acak.

c. Menetapkan target produksi yang tidak realistis.

d. Memberikan pelatihan dan pengembangan kepada karyawan.

e. Mengurangi jumlah karyawan.

1. Apakah perbedaan utama antara operasi untuk barang dan operasi untuk jasa?

Select one:

a. Sifat tangibilitas produk

b. Metode distribusi

c. Tingkat persaingan

d. Fokus pada keuntungan

e. Penggunaan teknologi

1. Faktor apa yang tidak memengaruhi produktivitas?

Select one:

a. Kondisi pasar

b. Standar kualitas produk

c. Kualitas manajemen

d. Teknologi

e. Waktu luang karyawan

1. Apa yang dimaksud dengan produktivitas multi faktor?

Select one:

a. Produktivitas yang diukur dengan menggunakan berbagai metode.

b. Produktivitas yang hanya dipengaruhi oleh tenaga kerja.

c. Produktivitas yang diukur dengan mengabaikan faktor-faktor lain.

d. Produktivitas yang dipengaruhi oleh lebih dari satu faktor produksi.

e. Produktivitas yang hanya dipengaruhi oleh satu faktor.

1. Which World War significantly accelerated the advancement of operations management techniques?

Select one:

a. World War I

b. World War II

c. The Vietnam War

d. The Korean War

e. The Gulf War

1. What distinguishes firms like Whirlpool, DreamWorks, Disney, and Hard Rock Cafe from others in terms of their product delivery?

Select one:

a.They do not customize products for customers

b. They produce only simple products

c. They deliver products exactly as ordered, when and where wanted

d. They focus solely on maximizing profits

e. They ignore customer demands

1. How does Hard Rock Cafe implement quality management?

Select one:

a. By reducing quality standards to save costs

b. By establishing fixed quality rules

c. By relying on customers to determine quality

d. By ignoring changes in market conditions

e. By assigning specific quality managers to identify issues

1. What poses a challenge in implementing Lean Manufacturing principles?

Select one:

a. Waste reduction

b. High levels of inventory

c. Employee empowerment

d. Continuous improvement culture

e. Batch production

1. What poses a challenge in implementing Lean Manufacturing principles?

Select one:

a. Waste reduction

b. High levels of inventory

c. Employee empowerment

d. Continuous improvement culture

e. Batch production

1. What type of tasks are commonly associated with service productivity?

Select one:

a. Simple repetitive tasks

b. Mechanized tasks

c. Labour-intensive tasks

d. Routine manual tasks

e. Creative intellectual tasks

1. What is the focus of service and product design at Hard Rock Cafe?

Select one:

a. Imitating other themed restaurant designs

b. Customizing products and services to local market demand

c. Reducing product and service variations

d. Maximizing facility capacity

e. Changing the Hard Rock Cafe brand image according to social trends