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What is the service recovery paradox? Under what conditions is this paradox most likely to hold? Why is it best to deliver the service as
What is the service recovery paradox?
Under what conditions is this paradox most likely to hold?
Why is it best to deliver the service as planned, even if the paradox does hold in a specific context?
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The Service Recovery Paradox SRP is a phenomenon in customer service where customers who have experienced a service failure and subsequently received effective service recovery are more satisfied and ...
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Smith and Roberson Business Law
Authors: Richard A. Mann, Barry S. Roberts
15th Edition
1285141903, 1285141903, 9781285141909, 978-0538473637
