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What should a service desk agent do if they have been working on a high priority request for one hour? continue working on the requestt
What should a service desk agent do if they have been working on a high priority request for one hour?
continue working on the requestt
he request should be escalated immediately
call for another agent to assist the issue
file for an extension
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Databases And Information Systems 1 International Baltic Conference Dbandis 2020 Tallinn Estonia June 19 2020 Proceedings
Authors: Tarmo Robal ,Hele-Mai Haav ,Jaan Penjam ,Raimundas Matulevicius
1st Edition
303057671X, 978-3030576714
