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What should a service desk agent do if they have been working on a high priority request for one hour? continue working on the requestt
What should a service desk agent do if they have been working on a high priority request for one hour? continue working on the requestt he request should be escalated immediately call for another agent to assist the issue file for an extension
What should a service desk agent do if they have been working on a high priority request for one hour?
continue working on the requestt
he request should be escalated immediately
call for another agent to assist the issue
file for an extension
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Databases And Information Systems 1 International Baltic Conference Dbandis 2020 Tallinn Estonia June 19 2020 Proceedings
Authors: Tarmo Robal ,Hele-Mai Haav ,Jaan Penjam ,Raimundas Matulevicius
1st Edition
303057671X, 978-3030576714
