1. What was one of the disturbing trends noted by one of the technical managers, and why what this a problem? (15 points)
2. How did the technical managers at BCC use systems thinking to address the challenges facing their organization, and what were the key factors that contributed to their success? (25 points)
3. What role does organizational culture play in shaping how technical managers approach innovation and problem-solving? How might different cultural norms and values impact the effectiveness of systems thinking and other strategic planning approaches? (15 points)
4. In what ways might the challenges faced by the technical managers at BCC be relevant to other organizations facing similar disruptions or changes? What lessons can be learned from their experience that might be applied in different industries or contexts? (20 points)