Wheelbarrow construction company employees represented by their trade union entered into

negotiation with management about the conditions of service but could not reach an agreement.

As part the of negotiation strategy, the dispute was referred for conciliation but was not resolved.

The third-party tactic of giving a 24-hour strike notice even before consideration of other third

party intervention methods was employed.

a) Explain the terms of strategy and tactic as used in negotiation. (4 marks)

b) Identify two causes of breakdown in this scenario. (2marks)

c) Outline four advantages to referring the matter to a third party amid 24-hour strike notice.