When a client has a complaint, the first step is usually to acknowledge their concerns and listen to their perspective. This can involve providing them with a way to submit their complaint, such as through a customer service hotline, email, or an online form. A manager or other designated staff person usually reviews a complaint after it is submitted so they may look into it and decide what should be done about it. This can entail getting in touch with the customer to learn more, looking over any pertinent documents or paperwork, and collaborating with other team members to resolve the problem. The business may need to take remedial action, such as giving a refund, giving a discount or other compensation, or making adjustments to stop similar problems from happening in the future, depending on the nature of the complaint. The client should be informed at every step of the way and given a resolution as soon as practical