When a customer sent a message via the website to complain about not receiving a purchase, the customer service rep sent back a response that read, "I apologize for the issue you have encountered. We have had supply chain problemis since implementing a JIT system, and it was exacerbated by logistical decisions and a breakdown of our EDI link. "What is most likely to interfere with the customer's understanding of this communication?

information overload

an inappropriate medium

the use of jargon

the lack of a nonverbal element