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When a firm is at fault and must offer an apology, it is best to Multiple Choice repeat it over and over in a message.

When a firm is at fault and must offer an apology, it is best to

Multiple Choice

repeat it over and over in a message.

Cwell on the bad things that have happened.

try to shif some blame to the client

do it early in a message.

offer it last in a message.

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