1. When a process no longer exhibits special variation, but only common variation, it is said to be _________.

2. should typically follow a logical pattern. It generally begins with a lack of quality consciousness, moves to defect detection, moves from there to defect prevention, then through the never-ending improvement of current products and services, and ultimately leads to the realization that the only path to continued prosperity must include innovations in future products and services.

1. As with attribute control charts, the _________ provides both and important guideline for proceeding with variables control charts on variables (measurement) data and the mechanism for improved quality through continued process improvement.

8. When a process is in a state of ________, it is producing some nonconforming product and it is not in a state of statistical control; that is special causes of variation are present.

10. Control limits are often called ___________. Recall that the lowercase Greek letter ("sigma") is used in enumerative studies to denote the population standard deviation, as described in Chapter 5.