When asking questions in a request message O ask only questions that are central to your main request begin with the least important question and work your way up to the most important O format complicated questions so they stand out from other text O wold any openended questions Goodwil messages are most effective when they O clearly express the sender's opinions and attitudes O focus on specific receive accomplishments and benefits O state many general opinions to appeal to a widerdience include statements to increase the sender company image People are more likely to react positively to your message when DELL RUOPEN