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When reflecting on activity-based management tools and our most and least profitable customers, the strategy decision becomes how to maximize our net value given our
When reflecting on activity-based management tools and our most and least profitable customers, the strategy decision becomes how to maximize our net value given our ability to recognize our most and least profitable customers.
Explain how you as a manager would handle the issue of punishing your least profitable and/or rewarding your most profitable customers in your organization. Include information about which customers you think are the most and least profitable to your organization and why they are more or less profitable
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