when they submitted cost summary. Malee who is working as a front staff does not talk to customers politely. Paul who is working in a human resources department does not store employees' record properly as he has issue with. Objectives Jane outlined the discussion topics as follow: She would like to discuss work responsibilities of each staff who seems requiring supports or trainings. _ She would like to hear difficulties from Lee, Fluke, Malee and Paul, and she would like to know what supports or trainings they are planning to have to enhance their work skills. [ She also would like to test these persons in conflict management skills during the meeting. Therefore, she would like to discuss what each staff would do if there was a conflict in the workplace. Instruction to the learner: To complete this activity, you are required to follow and meet the requirements below