When we exchange money for a product or service we are:

a$.$ Greedy

b$.$ Business owners

c$.$ Employees

d$.$ Customers

Which one is not a component of customer service:

a$.$ Promptness

b$.$ Professionalism

c$.$ Posturing

d$.$ Personalization

Considerable empirical research concludes that customer loyalty is best defined as a composite of three important characteristics. Which one below is not one of those:

a$.$ Low or erratic levels of satisfaction

b$.$ Repeat buying

c$.$ It is driven by overall satisfaction

d$.$ Willingness to recommend the company to others

The following statement relates to which individual behavior that conveys personallty to your customer: Since few people are good listeners, this skill provides an excellent opportunity to project a positive personality.

a$.$ Break the ice

b$.$ Smile

c$.$ Call people by name

d$.$ Listen with more than your ears