When you deal with customers on the telephone, your verbal communication skills, particularly the tone of your voice, are important. Your customers will only "see you through your voice. So, whether your attitude is tinged with enthusiasm, sarcasm, boredom, or disinterest, your customers will hear you-loudly and clearly. Answer the following questions according to their specific scenario. A: Putting Your Best Ear Forward - Write down some things you can do to be a better listener on the telephone?