Whether the organization is a bank, a school district, a transportation system, or a manufacturing plant, effective communication is essential. Without effective communication, managers can achieve little, which is why communication is included among management competencies. 

Activity Answer the following questions to find out what kind of listener you are:

Do you usually carry all the weight of the conversation? 

Do you usually finish other people's sentences? 

Do you start refuting arguments before your interlocutor has finished? 

Does your attention fade quickly and you feign interest? 

After having answered the above, what kind of listener are you?