Which is the most correct in terms of practicality of the Barances Scorecard:

a$.$ It provides easy guidance for developing relevant indicators and targets for all organizations

b$.$ Used by nonprofits and government agencies

c$.$ Each of the indicators are weighed equally

d$.$ Hard to implement due to differences in organizational characteristics and objectives

In the Balanced Scorecard Model, high retention is a measure of:

a$.$ Organizational capacity performance

b$.$ Financial performance

c$.$ Internal process performance

d$.$ Customer performance