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Which metric would you focus on improving? Monthly Goals: Calls per Hour (Calls/Hr) >= 13,000, Customer Service Score (CS Score) >= 88, Job Satisfaction (Job

Which metric would you focus on improving? Monthly Goals: Calls per Hour (Calls/Hr) >= 13,000, Customer Service Score (CS Score) >= 88, Job Satisfaction (Job Sat.) >= 92, Escalations (Esc.) &

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