Which of the choices below best describes Instinctive psychological states that result in short-term reactions to an event/experience and include feelings, physiological changes and the inclination to act?

Question 1 options:

	Mood
	Attitude
	Emotion
	Values

Question 2 (1 point)

Which of the choices below is not correct?

Question 2 options:

	Workplace Deviant behaviour has been correlated to increased Organizational Citizenship Behaviour
	Attitudes are learned
	Mood tends to be less intense than emotions and lack a contextual stimulus
	Attitude is less stable than Personality

Question 3 (1 point)

Cara works at a customer service counter at a department store. She has had a bad day dealing with many difficult customers who were very disrespectful to her. Cara feels like crying and is ready to scream. There is only ten minutes left in the workday when another customer comes marching to her counter and starts yelling at Cara to do something about her situation. Cara forces a smile at the woman and, in spite of her true feelings, says in a calm voice "I am so sorry that you are not pleased with this product. I will do everything I can to help you out". What OB concept below best describes what Cara is experiencing in dealing with this customer?

Question 3 options:

	Deviant behaviour
	Emotional dissonance
	Low self-monitoring
	"Agreeableness" in the Big 5 Personality Model

Question 4 (1 point)

Which of the statements below is not a true statement about high "Job Satisfaction"?

Question 4 options:

	Can result from challenging and stimulating work
	Reflects an individual's positive attitude toward the job
	Normally results in lower Organizational Citizenship Behaviour
	Can result in higher customer satisfaction

Question 5 (1 point)

When Faisal arrived in Nanaimo from Saudi Arabia he was very confused when he caught his first city bus. The driver of the bus was a woman - but at the time in Saudi Arabia women were typically not permitted to drive. As a result, he was very confused and stunned, and did not know whether he should get on the bus. Faisal's experience can best be described by which of the choices below?

Question 5 options:

	Hofstede's low nurturing orientation
	Emotional dissonance
	Hofstede's high power distance
	Culture shock

Question 6 (1 point)

Which of the choices below best describes the concept "attitude"?

Question 6 options:

	When an employee expresses organizationally desired emotions during interpersonal interactions
	Stable patterns of behavior and consistent internal states that determine how an individual reacts to and interacts with others
	Feelings that tend to be less intense than emotions and that lack a contextual stimulus
	Positive or negative feelings concerning objects, people, or events that translate into evaluative statements

Question 7 (1 point)

Which of the choices below best describes the behavior that results from conscious thought about the moral consequences of one's actions and decisions on stakeholders?

Question 7 options:

	Morals
	Culture
	Perception
	Ethics

Question 8 (1 point)

One of Hofstede's dimensions describes a society that values control, power, assertiveness, materialism, money, performance and success. Which of the choices below best describes this dimension?

Question 8 options:

	High uncertainty avoidance
	High power distance
	High collectivism
	High masculinity

Question 9 (1 point)

Which of the choices below reflects what the research says about the possible behavioural outcome of an employee who is experiencing both Low Job Satisfaction and High Organizational Commitment?

Question 9 options:

	The employee may leave the company and resign their position
	The employee may attempt to change things to increase Job Satisfaction
	The employee may start coming to work late and increase their absenteeism
	The employee may demonstrate Deviant Behaviour

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Question 10 (1 point)

Which of the choices below best describes "Values" as discussed in class?

Question 10 options:

	Stable patterns of behavior and consistent internal states that determine how an individual reacts to and interacts with others
	Positive or negative feelings about people or events that translate into evaluative statements
	Behavior that results from conscious thought about the moral consequences of one's actions and decisions on stakeholders
	Individual principles that influence our behaviours and help determine right from wrong

Question 11 (1 point)

Mark and Yeojin were comparing national cultures. Mark said that in America, people are rewarded for their personal achievements. Yeojin then explained that in her South Korean culture, achievement of group goals is always valued above individual achievement. In fact, she said there was a Korean saying that "the nail that sticks up will be hammered down". Which of the choices below best describes these two national cultures discussed first by Mark and then by Yeojin, using the Hofstede model?

Question 11 options:

	High Individualism and high collectivism
	High and low avoidance uncertainty
	Achievement-oriented and nurturing-oriented
	High and low power distance

Question 12 (1 point)

Xiaofan is a production employee in the manufacturing plant in China. His supervisor has arrived and is talking to Xiaofan about his work performance. During the whole discussion Xiaofan, out of respect for the supervisor, does not allow his eyes to make contact with the supervisor. Xiaofan looks down when being addressed by the supervisor. Such behaviour is an example of what kind of national culture as described by Hofstede?

Question 12 options:

	Low nurturing
	High collectivism
	High power distance
	High uncertainty avoidance

Question 13 (1 point)

Tiffany complains to her co-worker that she does not enjoy her job because it is too boring and not challenging. The co-worker advises Tiffany to quit and find another job. Tiffany responds that she hates her job but likes the company and will be staying because she is hoping that her job will change in the future. From an OB perspective, which of the choice below best describes the reason that Tiffany is not quitting?

Question 13 options:

	High Organizational Citizenship Behaviour
	High organizational commitment
	Hofstede's high Uncertainty Avoidance
	Emotional Labour

Question 14 (1 point)

Which of the choices below is not correct?

Question 14 options:

	Moods lack a contextual stimulus
	Emotions are usually caused by a specific event
	Emotions are usually communicated through facial expressions
	Moods are usually directed at someone or something

Question 15 (1 point)

France is a country that does not tolerate cultural differences well. France has discussed banning religious symbols and apparel in public schools, including Islamic headscarves (hijab), Sikh turbans, Jewish skullcaps and Christian crosses. This is an example of what type of national culture from Hofstede's framework?

Question 15 options:

	High uncertainty avoidance
	High power distance
	Low nurturing orientation
	High collectivism