Which of the following is not a factor in contributing to employee engagement? Recognition High levels of stress Charismatic managers High levels of conscientiousness Motivating

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Which of the following is not a factor in contributing to employee engagement?

Recognition

High levels of stress

Charismatic managers

High levels of conscientiousness

Motivating jobs

Research has demonstrated that organizational citizenship behavior is positively related to:

higher absenteeism and turnover.

higher performance ratings and lower organizational costs.

lower efficiency and higher customer satisfaction.

lower customer satisfaction and lower turnover.

higher performance ratings and higher turnover.

The components of employee engagement are:

interpersonal, intrapersonal.

affective, behavioral, cognitive.

intrinsic, extrinsic.

urgency, being focused, intensity, enthusiasm.

values, attitudes, behaviors.

Juliet often takes office supplies home for her personal use. This is an example of:

CWB

POS

OCB

COW

EEG

Job satisfaction has a positive relationship with _________, and a negative relationship to _______.

CWB; OCB

job performance; OCB

CWB; turnover

OCB; job performance

job performance; turnover

Which of the following is not a key workplace attitude that managers should track?

Job satisfaction

Employee engagement

Turnover

Perceived organizational support

Organizational commitment