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Which of the following is not a typical event in the Order to Cash business process? Negotiate ( with a potential or returning customer )

Which of the following is not a typical event in the Order to Cash business process?
Negotiate (with a potential or returning customer) the terms of a sales order for goods or services
Receive and inspect goods or services from a vendor
All of these are typical events in the Order to Cosh business process
Negotiate the terms of, and possibly accept, a customer return of goods
None of these are typical events in the Order to Cash business process
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