Which of the following is not true about customer satisfaction surveys?

Question $7$Select one:

a$.$

They are a great source of innovative ideas.

b$.$

They can create a baseline of customer perception.

c$.$

They can maybe be used to begin to isolate the $20$ percent of the issues causing $80$ percent of dissatisfaction.

d$.$

They encourage tampering when used to reward or punish organizations.