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Which of the following is true of high levels of customer participation in the service delivery process? Multiple choice question. Firms' employees do all the
Which of the following is true of high levels of customer participation in the service delivery process? Multiple choice question. Firms' employees do all the service production work. Customers get involved in a service as its true cocreators. Customers are merely required to be physically present at the service delivery location. Consumer inputs are non-mandatory to aid a service organization in creating a service
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