Which of the following is true of power versus influence? Position power is necessary but not sufficient for effective leadership. How can Maslow's Hierarchy of Needs guide a facility manager's approach to an employee? The Hierarchy provides a step by step guide to ensuring satisfactory performance. What is an example of extrinsic reward? Monetary rewards. What should be a facility manager's primary leadership goal in relation to their stakeholders? None of the answers are correct. What is true when developing rules for organizational codes of conduct? Rules are intended to replace reason with position power. Which management structure best supports a rapidly changing business situation? Functional/Structural Models What type of power is NOT used when exercising Position Power? Information Power What should NOT be included in the Facility Strategic Plan? Successes of the facility department and Annual Cost Report. How can knowing about leadership theories help you develop your leadership skills? Helps you understand why and how leaders respond to influence people. How can facility managers show movement from a support role to acting as a strategic partner? Facility managers ensure that operation and maintenance of the facility meets organizational needs. Which premise is true of stakeholders' expectations of facility management? Customers may not think consciously about facilities unless there is a problem. What information should you use to measure whether a balanced scorecard system is tracking toward achievement and, if not, make course corrections while work is in progress? Performance drivers A facility manager regularly visits staff on the job and expresses concern for helping everyone accomplish their work. It seems to have a positive motivating effect on work output. Which management style is this facility manager using? Coaching leadership In what phase of facility strategic planning would you formulate and validate strategy? Planning phase What can you assume when staff is aware they are underperforming, performing adequately, exceeding expectations, or overreaching their authority? Staff are more likely to need management's help when they encounter problems. What is NOT an important output of an effective facility management (FM) Team? Homogeneity. What is a comprehensive list of an organization's facility assets, including buildings, grounds, infrastructure, equipment, and furniture? Facilities audits. What is one of the disadvantages of incorporating continual improvement as a facility management (FM) goal? Data can be manipulated to show improvement where none has taken place. What are two (2) important features of well-written and negotiated requirements statements? The represent desired states and goals. What is NOT considered a Facility Tactical Plan? Facility Master Plan Which facility management tool lists a facility manager's portfolio of facilities and may include elements such as a gap analysis, recommendations for new spaces or buildings, and recommendations for new service programs? Strategic facility plan How can you best demonstrate ethical leadership in your daily interactions with members of your demand organization? Practicing honesty and integrity in all decisions. All of the following are the steps of a successful strategic facility plan, except for which one? Demonstrate understanding of the organization's Mission and Vision. Who has the primary responsibility of defining and delegating corporate social responsibility (CSR) policy? Facility Manager What language style should a facility manager use to internally market the facility management (FM) organization? The terminology of the stakeholder that they are working with, to demonstrate an understanding of the stakeholder's perspective During or at the end of the strategy validation process, why should the facility manager market the facility strategic plan to organization's executives/clients, the board of directors and/or line managers? Get buy-in and approval. What performance management tool should the facility manager use to align the facility management (FM) strategy with the demand organization's strategy? Balanced scorecard (BSC) system. What is the correct order of the steps in the strategic planning process? Demand organization develops strategic plan, FM organization develops strategic facility plan, FM organization develops operations plans, and execution is measured The facility management (FM) organization sets the policy for ordering supplies, furniture, and fixtures. To develop the policies, FM surveys and talks to the people who make purchases. FM's goal is to keep costs within budget. What is the other FM goal? Influence facility management (FM) Contractors. What statement is true of customer relationship management? The philosophy that the customer is always right has a positive effect on facility management customer relationships. What is a characteristic of an effective team? Open dialogue and trust. Which statement is true of the change process for a strategic facility plan? Significant changes may require a detailed business case to propose the change. What is NOT an observation technique a manager can use to recognize when conflict exists in an organization? Be sensitive to the mood and verbalonverbal cues of stakeholders