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Which of the following statements about service quality are true? ( Select all that apply. ) Which of the following statements about service quality are
Which of the following statements about service quality are true? Select all that apply.
Which of the following statements about service quality are true? Select all that apply.
Competence means the ability to deliver the service correctly.
Perceived quality means meeting objective standards.
Responsiveness means helpfulness and quick service delivery.
Reliability means dependability and accuracy.
Tangibles means nonphysical items that are part of service delivery.
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