Which of the following statements best describes a viable approach for reducing the cost of gualitv':I Multiple Choice 0 Making additional investments in appraisal activities with the goal of realizing even larger reductions in prevention costs. 0 Making additional investments in internal failure activities with the goal of realizing even larger reductions in appraisal costs. 0 Making additional investments in external failure activities with the goal of realizing even larger reductions in appraisal costs. 0 Making additional investments in prevention activities with the goal of realizing even larger reductions in external failure costs. The costs of quality training and quality improvement projects would be classified as what type of quality cost? Multiple Choice O External failure costs O Internal failure costs O Prevention costs O Appraisal costsWhich of the following measures would most likely appear in the Internal Business Process perspective of a company's balanced scorecard? Multiple Choice O Return on assets O Average training hours per employee O Customer defection rate O Delivery cycle time