Which of the following statements is incorrect?Group of answer choicesThe service recovery must be swift and appropriate in the customers eyes.Offshoring refers to exporting service activities to other countries.Outsourcing refers to having an organization outside your own firm perform service activities.Components of service guarantee involve a process of what service will be delivered as well as the payout and service recovery specifics if the promise is not fulfilled.Service recovery refers to the correction process before something goes wrong during the delivery.