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Which of the following would be likely used as an outcome measure rather than a performance driver? a. Number of CFM certifications (number of new
Which of the following would be likely used as an outcome measure rather than a performance driver?
a. Number of CFM certifications (number of new approved certifications)
b. Staff turnover (number of employees out of division/total employees)
c. Labor costs charged to work orders (time charges and employee labor rates)
d. Emergency response times (work order generation time and time to site [or repair])
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