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Which of these statements about Customer Service is FALSE? Group of answer choices In experiential purchases, evaluation cannot be completed until there is some trial
Which of these statements about Customer Service is FALSE? Group of answer choices In experiential purchases, evaluation cannot be completed until there is some trial or consumption. Quality and satisfaction are the same thing. In terms of customer dissatisfaction, when things go wrong, research suggests that the primary means to regaining the customer is through an empowered frontline employee. With respect to CLV, a decent guesstimate at the likely retention rate from year to year is a time input
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