Question
Which one of Maisters theories of customers perceptions of waiting acknowledges the customers presence and tells them length of wait time or provides other apologies
Which one of Maisters theories of customers perceptions of waiting acknowledges the customers presence and tells them length of wait time or provides other apologies and explanations regarding the wait time?
Question 33 options:
A Foot in the Door
Excuse Me, But I was First
The Light at the End of the Tunnel
That Old Empty Feeling
They Also Serve, Who Sit and Wait
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Management
Authors: Patrick J. Montana, Bruce H. Charnov
5th Edition
1438004826, 978-1438004822
