Which one of the following statements relating to communication within a restaurant is most likely NOT to be correct? Question 41Answer A. Where many customers state that they were satisfied with their meal and say why they were satisfied this will provide increased clarity regarding the meal quality. B. Good managers are likely to be unhappy with the feedback gathered from customers regarding 'meal satisfaction'; while poor managers are likely to be happy. C. When many customers leave the restaurant at the same time and make various comments on their meals the customers' statements will increase information to management in terms of reliability and timeliness. D. A customer leaving a restaurant who says they were 'satisfied with their evening' will provide a timely and accessible performance measure that can easily lack validity. Jump to