1. Why is damage control important?
2. Name five sport governing bodies.
3. Discuss the role of governing bodies in managing and controlling their sports.
4. Who are the primary customers or stakeholders for the outputs of operations, marketing, human resources, finance, and MIS departments?
5. Why do organizations measure performance?
6. What is shown in a performance report?
7. What is the role of reinforcement in the control process?
8. List the three constant-control method, the three periodic-control methods, and the four occasional-control methods.
9. What are the three steps in the master budgeting process?
10. Why is the capital budget the most important budget?
11. State what the three financial statements show.
12. What is the objective of coaching?
13. How do managers commonly undermine employees' motivation?
14. What is the performance equation, and how is it used with coaching?
15. What are the three activities of management by walking around, and what is the role of facilitating?
16. How do coaching, counseling, and disciplining differ?
17. Which of the eight discipline guidelines is most relevant you personally? Explain.
18. Name the major ratio measures in finance, marketing, and human resources, and explain what they measure.
19. Do you agree with the ASQ study that determined Reebok had a better quality score than Nike?