Wilson Alvaro loves biking and has his dream job. He works for a wholesale company that sells mountain bikes for a manufacturer. He works with a small group of people who call on the buying offices for two large retail chains, Wal-Mart and Toys R Us. The group includes a finance person and a production person, and they all work together to meet the specific needs of these two big accounts, for example, sometimes they recommend a model of bike that will be available from only that retailer's stores. However, Wilson's main job focuses on building relationships and solving customer problems. Only occasionally is he expected to try to persuade the retailers to buy more bikes. Amy Bowden sells life insurance. She calls on new parents and persuades them to buy insurance products. It is difficult for a manager to control Amy's work, but she has incentive to work hard because her job security and income depend on getting sales. She is a confident self-starter, so she likes it that way Ben Peterson works for a fashionable men's clothing store. He enjoys spending time with customers who come in, learning about their fashion needs, and helping them pick clothes that really work for them. While the store manager can easily observe and direct Ben's activities, the manager wants Ben to have the incentive to increase customer purchases and satisfaction. Emily Winters handles inside sales for a major industrial distributor. She deals with a regular set of established customers, most of whom know what they want. Emily talks to them on the phone and answers questions about products, delivery time, and pricing. She sometimes works with outside sales reps who visit customers and help introduce new products. Emily is the first person her customers call when there's a problem with a purchase, so she spends a lot of time dealing with customer problems. As an inside salesperson, Emily's work is easily supervised by a sales manager - and she has little influence on how much her customers buy. Melissa Tran works for a company that sells paper products (like napkins, paper towels, and paper plates) primarily through small independent grocers. Most of the grocers are regular customers, but sometimes she makes cold calls to new grocery stores. Melissa's job is to develop goodwill and try to increase sales. For example, she often sets up special promotional displays in stores. Her compensation plan gives her income security, but she also can receive a bonus for sales growth in her territory Charlie Riggs is a telemarketer for an Internet service provider. He calls people on a list provided by his firm and tries to sign them up for Internet service. Charlie relies heavily on a presentation he learned during his training. Charlie is very good at what he does and loves that the more success he has the more he earns. 1. Which salesperson's main sales task is supporting? A. Wilson Alvaro B. Melissa Tran C. Emily Winters D. Ben Peterson 2. Which salesperson's primary task is order taking? A. Emily Winters B. Melissa Tran C. Amy Bowden D. Wilson Alvaro E. Charlie Riggs D Question 3 1 pts Which of the following is true about Melissa Tran's sales position? O Recruiting for this job would not require a job description It involves major account management The job would not require product training - only sales training It involves missionary sales. None of these alternatives is true for Melissa's sales position D Question 4 1 pts Wilson Alvaro's sales position involves O providing customer service, O team selling O major account management O all of these are included in Wilson's sales position O none of these is included in Wilson's sales position D Question 5 1 pts Which salesperson has a job where compensation is likely to be straight salary? Ben Peterson Amy Bowden Melissa Tran Emily Winters o Charlie Riggs Question 6 1 pts What type of compensation plan should Ben Peterson have? O straight salary O straight commission O a combination of salary and commission O a salary that is paid only if a certain sales quota is achieved O any of these is equally appropriate for Ben's job Question 7 1 pts Which salesperson probably does the most prospecting? Amy Bowden O Wilson Alvaro Melissa Tran Charlie Riggs O None of these individuals does prospecting Question 8 1 pts What sales presentation approach does Charlie Riggs use? missionary presentation prepared sales presentation O consultative selling approach selling formula approach O no sales presentation approach is used because he just calls people and says what he learned during training Question 9 1 pts What type of sales presentation approach does Ben Peterson use? O Consultative selling approach O Prepared sales presentation Missionary selling O Selling formula approach O Sales quota approach Question 10 1 pts Which salesperson does the most customer service? Charlie Riggs O Melissa Tran O Emily Winters O Ben Peterson O Amy Bowden