Wilson was fired from his second job in three months. The same reason was given by his employers: $$You do not listen.$$ In a moment of humility, he approaches you as his friend and asks, $$Am I really a bad listener? If I am$,$ how can I learn to listen better?$$ He sincerely wants you to be honest with him.

What would you tell Wilson about his listening behavior? Justify your answer.

What specific suggestions would you give Wilson to help him improve his listening skills?