with disabilities like her from being heard and receiving legitimate access to the public services. Investigate what prevents disabled people from effectively accessing public services; for example, investigate cases of disabilitydiscrimination and report them to your trainer/assessor. Submit the completed template 1 to your Trainer/Assessor. Key deliverable: A list of relevant cases or documents studied, and a brief report. Your Trainer/Assessor will observe your performance and complete the following performance checklist