1. With respect to the development of scientific management, Frederick Taylors objective was to ______________.

1. develop a specialized work force
2. increase worker satisfaction
3. decrease the number of work hours per day
4. increase productivity at work

2. Elton Mayos famous experiment at the Hawthorne Plant concluded ____________.

1. robotics has been highly successful in work environments because workers find socialization at work to be highly toxic
2. there was a human side to the work environment that essentially gets in the way and most often jeopardizes productivity
3. a physical environment with dark rooms can particularly decrease productivity because it puts workers to sleep
4. people who perceive that management permits them to contribute to work decisions might be more productive

3. Recently Tommy switched jobs from a large firm, to a medium-sized firm. As one of four project managers at the new firm, Tommy recognizes that employees have much more respect for his expertise than he perceived at the larger firm where there were a minimum of 25 project managers. According to Maslow, which hierarchy of need is important to Tommy?

1. Esteem
2. Self-actualization
3. Safety
4. Physiological

4. In accordance with Maslows way of thinking, if Elizabeth secured a good paying job that paid her enough to live in a decent apartment and buy an economical car, and if she felt that her work location and her home location were relatively safe places, she would ______________.

1. have satisfied her physiological needs, and would be moving on to satisfying her esteem needs
2. turn her focus to the next level of needs: social needs
3. have satisfied her self-actualization needs and would then be focusing on social needs
4. turn her focus to a combination of social, esteem, and self-actualization needs

5. According to Herzberg, which of the following would be considered motivators?

1. Good pay and clean working environment.
2. Sense of achievement and opportunity for growth.
3. Good pay and sense of achievement.
4. Supervisors fairness and opportunity for growth.

6. Herzbergs research purposefully directed managerial thinking to ___________.

1. incorporate a high amount of job security into the job environment
2. develop interesting jobs which might require problem solving and decision making
3. a concern for safety first
4. develop supervisors with friendly, open door policies that treat everyone the same

7. Motivating employees by expanding the number of jobs or tasks that they are involved with is referred to as job ___________.

1. enrichment
2. rotation
3. simplification
4. enlargement

8. Betty is the assistant store manager at a trendy clothing store. The store hires lots of seasonal employees. Betty has little regard for the skill or ability of those she hires, and she is certain that few would come to work on time each day if it werent for the fact that the store is known to fire any employee who fails to be on time. As a student of motivational theory, you would describe the management style of Betty as ___________.

1. Theory Y
2. Theory W
3. Theory Z
4. Theory X

9. William Ouchis theory Z recognized ___________.

1. that conformity was the only way to manage successfully
2. the combined benefits of Theory X and Theory Y style managers, particularly the motivation by fear of Theory X managers and the belief that employees like work, as perceived by Theory Y managers
3. the merits of a hybrid form of Japanese style management and American style of management
4. the combined efforts of Frederick Taylor and Elton Mayo, and created a hybrid approach to management that reflected Taylors concern for productivity and

10. A Michigan State University student spends his summer months in his hometown, where he works for a local micro-brewery during the evening hours. In the late morning, he attends the local community college, where he takes a summer course that he knows will transfer back to MSU. Although he finds the courses just as challenging as his regular university, he does not worry about his summer grades affecting his 3.2 (out of 4.0) grade point average, because MSU only accepts the transfer credits. As long as he receives C grade or better, he maintains his current grade point average. Which of the following theories suggests that the student will only work as hard as necessary to earn a C grade?

1. Expectancy Theory
2. Objective-setting Theory
3. Equity Theory
4. Maslows Theory