WORK PLACE: HOSPITALITY

1) Explain the roles and responsibilities at your organisation/or within your area of hospitality for the following:

Your supervisor or manager (ONE HUNDRED)

Your team members and/or work colleagues. (ONE HUNDRED)

2) Relay your organisation's policies and procedures for three of the following:

Administration and reporting, e.g. completing financial transaction, completing work plans and schedules and work handovers (Fifty)

Hygiene, health and safety requirements (Fifty)

Security requirements (Fifty)

Customer service (Fifty)

Complaint handling. (Fifty)